Privacy Policy

Effective Date: 21/01/2025 (Review 01/2026)

Pillars of Wellness & Wellbeing CIC is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

We collect and process the following types of personal data:

Personal Information: Name, email address, phone number, and other contact details provided by you through forms on our website hosted on Wix or other communications.
Booking Information: Details about your bookings for sound baths or other services.
Payment Information: We do not store payment details directly; these are handled securely by third-party payment processors.
Technical Data: Information such as your IP address, browser type, and device information collected through Wix’s analytics tools.

2. How We Use Your Information

Your personal data is used for the following purposes:

To manage and confirm your bookings and provide our services.
To communicate with you about your appointments or respond to your inquiries.
To send occasional marketing communications, with your consent.
To analyze website usage and improve our services.

3. Data Storage and Security

Personal data collected through our website is securely stored on Wix’s servers, which comply with GDPR and industry security standards.
Data held on our devices, such as a password-protected laptop, is encrypted and regularly backed up.
We limit access to personal data to authorized personnel only.

4. Sharing Your Information

We do not sell or share your personal data with third parties, except:

When necessary to provide our services (e.g., sharing booking details with Wix or payment processors).
When required by law or regulatory authorities.

5. Your Rights Under GDPR

As a data subject, you have the following rights:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data when it is no longer needed.
Restriction: Request restriction of processing under certain circumstances.
Objection: Object to the processing of your data for specific purposes, such as marketing.
Data Portability: Request transfer of your data to another service provider.

To exercise your rights, please contact us using the details provided below.

6. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. For more information, refer to our Cookie Policy.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these websites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us through our 'Contact' page.

Thank you for trusting us with your personal data. Your privacy is important to us.